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Refund and Returns Policy

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Refund and Returns Policy

Customers are required to peruse and understand the terms of our Return and Refund Policy. If you do not agree to these terms contained in our Return and Refund Policy, you are advised not to accept the Terms of Use and may forthwith leave and stop using Dibiaa. The terms contained in this Return and Refund Policy shall be accepted without modification and you agree to be bound by the terms contained herein by initiating a request for purchase of Product(s) on Dibiaa.

Can I cancel or change my order after it has been placed?

Orders can only be canceled if the request is made within 6 hours (before 8pm on the same day or before 11 am on the next day) of the order being placed .You can cancel in the defined time by calling our customer care number +91 6350615897 or sending the mail from your registered email ID to support@wordpress-850409-2933236.cloudwaysapps.com. Additionally, promotional and discount codes cannot be applied post-order, nor can their effects.

To return a product ordered from Dibiaa :

This policy does not apply to custom printed orders. Custom printed orders are non-returnable.

Since your order is specially printed for you with your logo personalisation, we do not accept any returns.

If the product is not as per our declared specification or quality, in that case you will get a refund only after checking the quality parameters by our experts to ensure the authenticity of the complain. Please return the material back to us and we will issue a full refund (less courier/shipping charges) upon receipt of material & quality check. Please call our support number +91 6350615897 or email us on support@wordpress-850409-2933236.cloudwaysapps.com for any such matter.

If you receive a damaged item from Dibiaa :

We take great care in packaging our products so they are transport-worthy. Nonetheless, if an item ordered by you on Dibiaa was delivered in a damaged condition, please email us at support@wordpress-850409-2933236.cloudwaysapps.com within 4 hours of material receipt along with multiple photographs of the unopened package illustrating the damage. We will contact the logistics partner and initiate a transit damage claim if applicable. Once the claim is approved and material received back to us, replacements will be sent out to you.

Timeline and mode of refund:

Approved refunds are credited within 7-10 working days to the same payment option(s) originally used to make payment while placing the order.

FAQs

We use high quality recycled cardboard to achieve stiffness and consistency and paper to make these boxes.

We do silk screen printing and foiling.

Yes we do but for that you have to place an enquiry on the “Bulk enquiry tab” on the header or you can call on the customer support number +91 9910690691

We ship across the globe.

Kindly give us a call on +91 9910690691. Our customer support will be delighted to assist you.

Typically it takes 7-10 days to deliver the order

Since our products are customized with brand name/logo personalization we dont have a COD option.

Yes they are since they are made of recycled paper boards.

You will receive a call and an email with your order information to confirm and another email when your order is shipped out. However, the order will be accepted and sent to you once your credit card/debit card and address details have been approved and verified. Sit back, relax and wait for your awesome boxes to arrive.
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