Refund and Returns Policy
Can I cancel or change my order after it has been placed?
Orders can only be canceled if the request is made within 6 hours (before 8pm on the same day or before 11 am on the next day) of the order being placed .You can cancel in the defined time by calling our customer care number +91 6350615897 or sending the mail from your registered email ID to firstname.lastname@example.org. Additionally, promotional and discount codes cannot be applied post-order, nor can their effects.
To return a product ordered from Dibiaa :
This policy does not apply to custom printed orders. Custom printed orders are non-returnable.
Since your order is specially printed for you with your logo personalisation, we do not accept any returns.
If the product is not as per our declared specification or quality, in that case you will get a refund only after checking the quality parameters by our experts to ensure the authenticity of the complain. Please return the material back to us and we will issue a full refund (less courier/shipping charges) upon receipt of material & quality check. Please call our support number +91 6350615897 or email us on email@example.com for any such matter.
If you receive a damaged item from Dibiaa :
We take great care in packaging our products so they are transport-worthy. Nonetheless, if an item ordered by you on Dibiaa was delivered in a damaged condition, please email us at firstname.lastname@example.org within 4 hours of material receipt along with multiple photographs of the unopened package illustrating the damage. We will contact the logistics partner and initiate a transit damage claim if applicable. Once the claim is approved and material received back to us, replacements will be sent out to you.
Timeline and mode of refund:
Approved refunds are credited within 7-10 working days to the same payment option(s) originally used to make payment while placing the order.
What is the Material used to make these boxes?
We use high quality recycled cardboard to achieve stiffness and consistency and paper to make these boxes.
What kind of printing do you do?
We do silk screen printing and foiling .
Do you also do customized orders?
Yes we do but for that you have to place an enquiry on the “Bulk enquiry tab” on the header or you can call on the customer support number +91 9910690691
Where all do you ship?
We ship across the globe.
How do I place an order if my delivery location is showing unserviceable?
Kindly give us a call on +91 9910690691. Our customer support will be delighted to assist you.
How many days do you take to deliver the order?
Typically it takes 7-10 days to deliver the order
Why is there no option of cash on delivery?
Since our products are customized with brand name/logo personalization we dont have a COD option.
Are these boxes eco friendly?
Yes they are since they are made of recycled paper boards.
How will I get confirmation that my Order is placed successfully?
You will receive a call and an email with your order information to confirm and another email when your order is shipped out. However, the order will be accepted and sent to you once your credit card/debit card and address details have been approved and verified. Sit back, relax and wait for your awesome boxes to arrive.