Orders can only be canceled if the request is made within 6 hours (before 8pm on the same day or before 11 am on the next day) of the order being placed .You can cancel in the defined time by calling our customer care number +91 6350615897 or sending the mail from your registered email ID to [email protected] Additionally, promotional and discount codes cannot be applied post-order, nor can their effects.
This policy does not apply to custom printed orders. Custom printed orders are non-returnable.
Since your order is specially printed for you with your logo personalisation, we do not accept any returns.
If the product is not as per our declared specification or quality, in that case you will get a refund only after checking the quality parameters by our experts to ensure the authenticity of the complain. Please return the material back to us and we will issue a full refund (less courier/shipping charges) upon receipt of material & quality check. Please call our support number +91 6350615897 or email us on [email protected] for any such matter.
We take great care in packaging our products so they are transport-worthy. Nonetheless, if an item ordered by you on Dibiaa was delivered in a damaged condition, please email us at [email protected] within 4 hours of material receipt along with multiple photographs of the unopened package illustrating the damage. We will contact the logistics partner and initiate a transit damage claim if applicable. Once the claim is approved and material received back to us, replacements will be sent out to you.
Approved refunds are credited within 7-10 working days to the same payment option(s) originally used to make payment while placing the order.